Effective Date: July 10, 2026
At Don Fry Scaffold Service Inc., we understand the importance of protecting the personal information entrusted to us by our customers, employees, suppliers, contractors, and website visitors.
For over 25 years, Don Fry Scaffold Service Inc. has provided scaffolding solutions throughout Ontario, including scaffold sales, rentals, erection, dismantling, and access solutions for commercial, industrial, institutional, and residential projects.
As part of our commitment to providing safe, reliable, and professional service, we are equally committed to protecting the privacy and security of the information we collect.
This Privacy Policy explains how Don Fry Scaffold Service Inc. collects, uses, stores, and protects personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
The Don Fry Scaffold Service Inc. website
Online contact and quotation request forms
Telephone and email communications
Customer account setup
Credit applications
Scaffold rental and sales inquiries
Project coordination and documentation
Employment applications
Supplier and contractor communications
In-person interactions at our office or job sites
By accessing our website or providing information to Don Fry Scaffold Service Inc., you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
The type of information we collect depends on your relationship with Don Fry Scaffold Service Inc.
Customer and Project Information
When requesting scaffolding services, we may collect:
Name
Company name
Contact information
Billing information
Project address
Job site details
Project timelines
Required scaffold specifications
Drawings, measurements, or project documentation
Purchase order information
Account and payment details
This information allows us to accurately estimate, plan, deliver, and complete scaffolding projects.
Credit and Account Information
For customers applying for account terms or credit arrangements, we may collect:
Business name and ownership information
Billing contacts
Credit references
Payment history information
Authorized account representatives
Supporting documentation required for account approval
This information is used solely for account setup, credit evaluation, invoicing, and maintaining business relationships.
Employment Information
Individuals applying for employment opportunities with Don Fry Scaffold Service Inc. may provide:
Resume or application information
Employment history
Education and training
Trade certifications
Safety certifications
Licenses
References
Other information voluntarily provided during the hiring process
Employment information is collected only for recruitment, evaluation, and hiring purposes.
Website and Technical Information
When visitors use our website, we may automatically collect limited technical information, including:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
General website usage information
This information helps us maintain website performance and improve the user experience.
3. How We Use Your Information
Don Fry Scaffold Service Inc. uses collected information for legitimate business purposes, including:
Providing Scaffolding Services
Information may be used to:
Respond to project inquiries
Prepare quotations and estimates
Determine scaffolding requirements
Coordinate deliveries and site access
Schedule erection and dismantling services
Manage rental agreements
Provide ongoing customer support
Managing Customer Relationships
Information may be used to:
Create and maintain customer accounts
Process invoices and payments
Communicate regarding active or completed projects
Maintain project records
Respond to service requests
Business Operations
Information may also be used to:
Improve our services and website
Maintain accurate business records
Communicate important updates
Support safety, compliance, and operational requirements
Meet legal and regulatory obligations
4. Information Related to Job Sites and Projects
As a scaffolding provider, Don Fry Scaffold Service Inc. may collect project-specific information required to safely and effectively complete work.
This may include:
Construction site locations
Building details
Access requirements
Site contacts
Project schedules
Safety documentation
Communication records
This information is used only for project planning, execution, safety coordination, and business recordkeeping.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and understand visitor behaviour.
Cookies may help us:
Improve website performance
Understand how visitors navigate our website
Identify areas for improvement
Provide a better browsing experience
We may use third-party website analytics services that collect anonymous usage information.
You may control cookie preferences through your browser settings.
6. Sharing Your Information
Don Fry Scaffold Service Inc. does not sell, rent, or trade personal information.
We only share information when necessary to support our business operations, including with:
Website hosting providers
Email and communication providers
Accounting and administrative service providers
IT support providers
Payment processors
Professional advisors
Government authorities when required by law
Information shared with third parties is limited to what is necessary and is handled with appropriate confidentiality and security measures.
7. Information Security
Protecting customer and business information is an important part of our operations.
We maintain reasonable safeguards designed to protect personal information from:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
Access to sensitive information is limited to authorized individuals who require it for legitimate business purposes.
While we take reasonable precautions, no electronic storage or internet transmission method can be guaranteed to be completely secure.
8. Retention of Information
Don Fry Scaffold Service Inc. retains information only as long as necessary for:
Completing projects
Maintaining customer accounts
Managing rental agreements
Processing payments
Meeting legal and accounting requirements
Maintaining safety and project documentation
Resolving disputes
When information is no longer required, it is securely deleted or destroyed.
9. Your Privacy Rights
Depending on applicable laws, you may request:
Access to personal information we hold about you
Corrections to inaccurate information
Information about how your data is collected or used
Withdrawal of consent where applicable
Removal of personal information where legally permitted
Requests can be submitted using the contact information below.
10. Third-Party Websites
Our website may contain links to external websites, including suppliers, partners, or industry resources.
Don Fry Scaffold Service Inc. is not responsible for the privacy practices, security, or content of third-party websites.
We encourage visitors to review the privacy policies of any external websites they visit.
11. Children's Privacy
Our website and services are intended for businesses, contractors, property owners, and adults.
We do not knowingly collect personal information from children under the age of 13.
12. Changes to This Privacy Policy
Don Fry Scaffold Service Inc. may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.
Any updates will be posted on this page with the revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us.
Don Fry Scaffold Service Inc.
Email: info@donfryscaffold.com
Built for access. Designed for success.
We are committed to protecting your information while continuing to provide dependable scaffolding solutions built around safety, reliability, and trust.